Terms + Conditions


Unless explicitly stated in the listing, all jewelry I sell is made-to-order.

Check out the READY-MADE collection to select from pieces already created for quicker shipping

Custom orders will be made and shipped within 7 business days after payment.

SHIPPING AND HANDLING

Handling is the time it takes to prepare the items BEFORE posting once the order has been received after checkout. Our handling time is 1-4 business days. Please note that business days do not include the weekend or public holidays. If for some reason this cannot be done, I will contact you and let you know. I make every single piece by hand using resin, glitter, findings and love – you are NOT getting factory-made jewelry.

Each item is housed in a small box or container and shipped in a bubble mailer envelope. This flat-packing method saves considerable shipping costs.

Your parcel will be sent via USPS (United States Postal Service). You will receive a tracking number upon sending your item. First Class Mail should deliver in approximately 2-3 days from shipping. If you’d like to upgrade to faster shipping after purchase, please contact me within 24 hours of your order for a quote.

If your package does not turn up within the expected timeframe, please contact me and I’ll do my best to rectify the situation! However, please be aware that we don’t consider a parcel ‘lost’ in the mail until it has been a full 30 days from the date of shipping, and we will not replace an item sooner than this. 

We do not accept responsibility for any customs issues, costs, or refusals. If you are concerned about your country’s customs laws or costs, please investigate before purchase. If a package comes back to us from customs in the original condition, we will of course refund your money. KellyMade will not be held responsible for any lost or damaged items once handed over to USPS. If you have any concerns regarding this please contact the USPS at 1-800-332-0317 or go to usps.com/help/claims.htm

Currently I am only shipping to the US. If you are living outside of the United States please contact me to see if I can make an exception BEFORE ordering. 

Overtime Policy (rush orders)

I’ve instituted a fast-track fee for any customer who would like their order made faster than my regular turn-around time. If you would like to upgrade to fast-track (turn-around of 1-2 business days, rather than 1-5), please contact me prior to purchase. The fee is $10.

I instituted this fee because – to be fair to all my customers – I don’t allow any customer to ‘jump the line’. Instead, if you need your order faster than normal, I will work overtime hours to get it done.

Shipping Costs

Within the US:

  • Standard shipping: $5
  • FREE USPS Shipping for orders over $30

Outside of US:

Please contact me BEFORE ordering.

You can see your full shipping cost in the cart prior to checkout. 

Returns 

Please choose carefully as KellyMade does not accept refunds or exchanges for change of mind. Earrings cannot be exchanged due to hygiene reasons. I do my best to describe products as best I can. if you are unsure or have any questions please contact me for clarification before purchase.

Refunds/Replacements 

I hope that you love your product. In the unlikely event that your new product is faulty, please email me immediately at kelly@itskellymade.com with a photo of the issue and I will arrange a full refund/replacement upon return of the faulty goods. 

Your satisfaction is very important and I will work with you quickly to resolve any problems with your order. KellyMade will cover any costs of return and re-shipping for orders where there is an error on my behalf.

Please be mindful that color can vary from real life to screen. I do my absolute best to show a true representation of colors but the difference between screens is out of my control. If you have any questions about colors please contact me before you purchase.

How to Care for Your Resin Jewelry

Care

Remove your resin jewelry when:

  • applying lotion, perfume, hairspray or other beauty products
  • showering or swimming 
  • washing hands (if wearing a resin ring)
  • cleaning with harsh chemicals

Do not allow your resin jewelry to become extremely cold or hot. For example, don't leave it in a car on a hot day.  If it does become extremely hot, it will become malleable - just allow to cool to room temperature before handling excessively.

Do not store in direct sun.

Cleaning

Resin can be cleaned with a mild soap and water.

Polishing

The best way to restore resin's shine is to use a plastic polish. Lots available on Amazon. Contact me if you need suggestions.

Please keep in mind that all items in this shop are completely handmade, and therefore some small imperfections may be present. Hopefully, you will, as I do, see any small imperfection as part of what makes a personally hand-made item unique. After all, we are, none of us, perfect!

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